Cancellation, Return & Refund Policy

We cover a 3 Days Replacement Guarantee (except intact box or packet) for physical products sold on ICarnival.io.

• The replacement request must be raised within 24 hours (if not otherwise mentioned against any particular product/merchant etc.) after getting the delivery.  
• Refund is only applicable to the canceled order items due to product unavailability.

Requirement for a valid return:

• Proof of purchase (order number, invoice, etc.)
• The reason for return has to be valid and return acceptance conditions met (check out below)

Valid conditions and reasons to return an item

• Delivery of wrong product
• Delivery of defective product
• Delivery of the products with missing parts
• Incorrect content on the website

Conditions and reasons to return a RFL Product(s)

• Product(s) cannot be returned once received by the customer.
• Customers are requested to check the product before receiving the product(s).

The following products cannot be returned:

• Underwear
• Swimwear
• Skincare, Cosmetics & Perfumes
• Personal hygiene items such as earrings, wigs, and combs
• Consumables such as cigars and beverages

Installation service items:

• For products that require installation/fitting, the installation service will be provided within 3 working days from the day of product receiving.
• Product(s) cannot be returned once received by the customer.

Cancellation or refund due to product unavailability

• In case of unavailability of any products at our vendor's depot/warehouse/store, ICarnival.io authority may cancel your order within 1 to 2 working days from the date of order placement. 
• If the customer agrees to wait for the availability of the stock of the product(s), the order may remain in open/processing/hold status for a maximum of 10 days. 
• In the case of clause (a), if the customer has already made an advance payment against the order, the customer will receive a full refund, if not received any cashback, within next 10 working days (excluding the time required by the payment gateway). The received Cashback amount will be adjusted with the refund amount. 
• Refund request for partial delivery, any order from the same merchant – we will deduct the delivery charge.
• Refund request for partial delivery, any order from different merchant – we will refund partial delivery charge (the amount we already charged for the product).
• After confirming any order, if the order is canceled by the customer and online payment is already made by the customer against that order, ICarnival.io will charge an Online Gateway Transaction fee while disbursing the refund amount.
• Advance payment is required for the delivery of certain vendors' products. We may cancel any order if the advance payment is not made by the customer for such orders.

Return/Replacement guarantee may not apply in any of the any the following conditions:

• Damages due to misuse of the product
• Incidental damage due to malfunctioning of product
• Any consumable item which has been used or installed
• Innerwear, lingerie, socks, and clothing freebies
• Products with tampered or missing serial / UPC numbers
• Any damage/defect which is not covered under the manufacturer's warranty
• Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, and all other items originally included with the product(s) delivered.

N.B: Replacement of the product is subject to availability of the same on ICarnival.io.